Privacy policy

MIANO Privacy Policy

Overview

At MIANO, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, create an account or otherwise interact with our brand.

Throughout this Privacy Policy, "MIANO," "we," "our," and "us" refer to MIANO, and "you" refers to any person who visits our website or provides us with their personal information.

What is Personal Information?

Personal information is any information that identifies you or could reasonably identify you. This may include your name, email address, phone number, postal address or payment details.

Information We Collect

Depending on how you interact with us, we may collect:

  • Contact Information: Name, email address, phone number and shipping or billing address.

  • Order Information: Products purchased, payment details, billing and delivery information, and order history.

  • Account Information: Login details, saved items, shopping cart, wishlist and product reviews.

  • Preferences: Your communication preferences, shopping interests and marketing preferences.

  • Demographic Information: Information such as your postcode or age where voluntarily provided.

  • Location Information: Approximate location data if you enable location services on your device.

  • Technical Information: IP address, browser type, device information, cookies and browsing activity on our website.

How We Collect Your Information

We collect personal information when you:

  • Place an order.

  • Create an account.

  • Subscribe to our mailing list.

  • Contact our customer support team.

  • Enter promotions, competitions or surveys.

  • Browse our website through cookies and similar technologies.

  • Interact with us through social media or trusted third-party platforms.

How We Use Your Information

Your personal information helps us:

  • Process and deliver your orders.

  • Communicate with you regarding purchases, returns or enquiries.

  • Personalise your shopping experience.

  • Improve our products, website and customer service.

  • Send marketing communications where you have chosen to receive them.

  • Detect fraud, maintain website security and comply with legal obligations.

Sharing Your Information

MIANO does not sell your personal information to third parties.

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors.

  • Shipping and delivery providers.

  • Website hosting and technology partners.

  • Marketing and analytics providers.

  • Professional advisers or legal authorities where required by law.

These providers only receive the information necessary to perform their services on our behalf.

Your Rights and Choices

You can choose how we communicate with you.

You may:

  • Unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

  • Access or update your account information by logging into your account.

  • Contact us to request access to, correction of or deletion of your personal information where applicable under relevant privacy laws.

Cookies

Our website uses cookies and similar technologies to improve website functionality, analyse website traffic and provide a more personalised shopping experience.

You can manage or disable cookies through your browser settings; however, some features of the website may not function correctly if cookies are disabled.

Security

We take reasonable precautions to protect your personal information from unauthorised access, misuse or disclosure. While we strive to keep your information secure, no online transmission or storage method can be guaranteed to be completely secure.

We recommend keeping your account login details confidential and notifying us immediately if you believe your account has been compromised.

Third-Party Websites

Our website may contain links to external websites. MIANO is not responsible for the privacy practices or content of third-party websites, and we encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children under the age of 13, and we do not knowingly collect personal information from children without parental consent. If you believe a child has provided us with personal information, please contact us so we can remove it where appropriate.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business or legal requirements. Any updates will be published on this page and become effective immediately upon posting.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us at:

Email: Support@miano.com.au